Joint Commission Policy Statement

Exquisite Staffing Solutions is committed to providing a higher standard of service and to the delivery of safe, quality patient care. Exquisite Staffing Solutions complies with the Joint Commission’s Standards for Healthcare Staffing Services. As our customer, you can have confidence that the processes within Exquisite Staffing Solutions support that the supplemental staff working in your organization have met the requirements established by the Joint Commission. To assure compliance with the Joint Commission Standards for Healthcare Staffing Services, Exquisite Staffing Solutions provides the customer a written description of the following service features.

1. Subcontractors

Exquisite Staffing Solutions will not engage subcontractors to provide Assigned Employees unless agreed to in advance by the customer.

2. Floating

Assigned Employees may only be placed in assignments that match the job description for which Exquisite Staffing Solutions assigns them; if an Assigned Employee is asked to float to another department with the customer, the department must be a like department or unit and the float employee must have demonstrated previous competency and have the appropriate certifications, credentials for that department/unit. Assigned Employees should only be floated to areas of comparable clinical diagnoses and acuities.

3. Competency Review

It is the responsibility of Exquisite Staffing Solutions to conduct and finalize the preemployment assessment of the Assigned Employee’s competence based on the techniques, procedures, technology and skills needed to provide care, treatment and services to the populations served by the customer upon completion of Exquisite Staffing Solutions, LLC orientation.

It shall be the responsibility of the customer to cooperate in a review or evaluation of each Assigned Employee, relative to the employee’s ability to perform specific job functions upon completion of employee’s assignment or shift. Exquisite Staffing Solutions relies on the customer’s feedback in order to accurately assess and reassess the competence of the Assigned Employee on an ongoing basis based on the customer’s report of clinical performance.

4. Orientation of Employees

Exquisite Staffing Solutions will provide all new employees with an orientation to the company’s policies and procedures. It shall be the responsibility of customer to orient assigned employees to the facility and its rules and regulations and to acquaint them with the facility policies and procedures, including dress code, physical layout and equipment and to validate competency and ability of Assigned Employee to properly use equipment.

5. Employees and Independent Contractors

As the provider of staffing services, Exquisite Staffing Solutions will be the employer of Assigned Employees and shall not by reason of their temporary assignment with the customer through Exquisite Staffing Solutions become employees of the customer. At its sole discretion, Exquisite Staffing Solutions reserves the right to utilize Independent Contractors in addition to its employees, to assist in the provision of all agreed upon Healthcare Supplemental Staffing services.

6. Incident, Error, Tracking System

Upon notification of Incidents and or Errors, Exquisite Staffing Solutions shall document and track all unexpected incidents, including errors, sentinel events and other events, such as injuries and safety hazards related to the care and services provided, utilizing its data gathering tools. Information gathered tracked and analyzed is to shared and reported appropriately to customers, regulatory bodies and the Joint Commission as required.

7. Communicating Occupational Safety Hazards/Events

It shall be the responsibility of the customer to notify Exquisite Staffing Solutions within 24 hours of the event; any competency issues, incidents, and/or complaints related to the Assigned Employee and/or Exquisite Staffing Solutions. Customer agrees to initiate communication with Exquisite Staffing Solutions whenever an incident/injury report related to the Assigned Employee is completed.

8. Requirements for Staff Specified

The requirements of staff sent to the customer by Exquisite Staffing Solutions are to be determined by the customer as part of the written agreement between the two parties. It is Exquisite Staffing Solutions obligation to comply with the requirements of the customer by supplying staff that have the documented competencies, credentials, health screening and experience to satisfy the requirements specified by the customer in order to deliver safe care to the population being served.

9. Staff Matching Requirements

Exquisite Staffing Solutions shall verify the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience that match requirements for the assignment. Matching the Assigned Employee’s licensure, certification, education and work experience to assure they are competent and possess the skills and experience matching the specified requirements of the assignment may include the use of new grad practitioners for Allied personnel and non-licensed nursing personnel such as sitters, caregivers and nursing assistants, it may also include licensed nursing personnel upon the request or approval of the customer.

10. Conflicts of Interest

Exquisite Staffing Solutions to the best of its ability identifies conflicts of interest. Exquisite Staffing Solutions discloses all conflicts of interest to its clients.Exquisite Staffing Solutions annually reviews its relationships and its healthcare providers’ relationships with vendors, clients, competitors and regulatory entities to determine conflicts of interest.

When conflicts of interest arise Exquisite Staffing Solutions discloses this conflict of interest when appropriate to whichever client may be involved or affected. Exquisite Staffing Solutions enforces that internal employees of Exquisite Staffing Solutions are not permitted to maintain additional employment, accept gifts (other than those of nominal value) or to allow payment on their behalf of any travel, living or entertainment expense by any person or organization currently doing business with or seeking to conduct business with Exquisite Staffing Solutions unless approved by the client involved or potentially involved.

11. General Information

The Exquisite Staffing Solutions office, located in Farmington Hills, MI, is open Monday through Friday from the hours of 8:00 a.m. – 5:00 p.m. Our local telephone number is (734) 237-1143. Outside normal business hours, in the event of an emergency please contact us at (734) 237-1143 Opt. 0 or call the local telephone number to be forwarded to the on-call staff member. Our fax number is (734) 237- 1162.

In the event of an emergency, natural disaster or other uncontrollable event, Exquisite Staffing Solutions will continue to provide service to you through our corporate network from a location where phones and computers are functional. Exquisite Staffing Solutions will do everything possible to support you in meeting your needs during crisis situation(s). A copy of our Emergency Management Plan is available upon request.

Our goal is to always provide you with a consistent level of service. If for any reason you are dissatisfied with our service or the service provided by one of our healthcare professionals, we encourage you to contact the local manager to discuss the issue. Exquisite Staffing Solutions has processes in place to resolve client complaints and grievances in an effective and efficient manner. If the resolution does not meet your expectations, we encourage you to call the Exquisite Staffing Solutions corporate office at (734) 237-1143. A corporate representative will work with you to resolve your concern.

Any individual or organization that has a concern about the quality and safety of patient care delivered by Exquisite Staffing Solutions, which has not been addressed by Exquisite Staffing Solutions management, is encouraged to contact the Joint Commission at or by calling the Office of Quality Monitoring at (800) 994-6610 and/or emailing [email protected]. Exquisite Staffing Solutions demonstrates this commitment by taking no retaliatory or disciplinary action against employees when they do report safety or quality of care concerns to the Joint Commission.